Skydive Algarve is looking for a new member of staff to join our administrative team at Portimão Airfield, southern Portugal. The purpose of the position is to contribute to the smooth running of the reception and daily activity, ensuring efficiency during the reservation and check-in process of each client, maintaining a high level of customer service at all times and increasing sales. We are looking for someone with a positive attitude, previous experience in a similar job, a hard worker and a team player. The applicant must be able to carry out general administrative tasks, related to sales, invoicing, accounting, maintaining and controlling stocks and, small marketing and promotional tasks on our social media platforms or at other locations in the Algarve. A passion for sports and outdoor activities will be a bonus for you to fit in to our team.
Key Responsibilities and Tasks include:
• dealing with customer inquiries on the phone, via email & in person;
• taking reservations for tandem skydives, AFF courses, and experienced jumpers;
• taking reservations for accommodation & car hire & airport transfers;
• data entry, maintaining and updating records and diaries on our internal systems;
• liaising with third party agencies;
• checking customers in on arrival at the Drop Zone/Reception;
• sales, payments and invoicing;
• resolving issues and complaints;
• back-office tasks related to accounting, shop inventory, orders, and general office organization;
• promotional work.
• In addition to the above, there may be a need to work at other locations, during promotional actions in the Algarve/ Portugal or occasionally abroad.
Experience / Skills / Attributes Required:
• Eligible to work in Portugal;
• Fluent (written and spoken) in Portuguese and English, other languages will be a plus;
• Approachable, welcoming, friendly and enthusiastic;
• Previous experience in customer service and administrative work;
• Good people skills to maintain a high level of customer service and to communicate well with co-workers and work in a team;
• Highly organized, proactive and able to multitask;
• Experienced with IT and Office Software packages (Word, Excel, PowerPoint, etc.)
• Excellent numerical, written and interpersonal skills;
• Good time management skills and a sense of responsibility;
• Ability to remain calm working under pressure;
• Knowledge of Social Media Platforms, Marketing, and Brand Promotion will be a plus;
• Ability to work in a challenging non-standard office environment, where the working hours change with the season;
• Interest for sports and outdoor activities;
• Happy to work weekends and holiday periods;
• Knowledge of skydiving is not required as training will be provided.
If you feel you have what it takes to become part of the Skydive Algarve team, we would love to hear from you.
To apply please email a copy of your CV along with a covering letter, to firstname.lastname@example.org, with the subject: Admin Recruitment.